According to Azure Solutions, the revenue-assurance company, telecom operators in the Asia-Pacific region are haemorrhaging billions of dollars from unintentional or malicious revenue leakage.   It estimates that over the last 12 months operators have lost up to $48 billion. Research commissioned by Azure from telecoms analysts, Analysys, revealed that revenue leakage is accounting for an estimated 13.7% of turnover across operators in Asia-Pacific, which is higher than the global average of 10.7%. The major sources of revenue loss across the globe, identified by the survey-based research among operators, are fraud, poor processes/procedures, systems integration, credit management, applying new products and prices and incomplete/incorrect CDRs (call detail records). There is a combination of reasons as to why losses in Asia Pacific are higher than those globally. For example, the research suggests that Asia-Pacific operators suffer from more large-scale and wholesale fraud than their western counterparts, and there is a lower level of understanding of revenue assurance in some markets. The region’s composition of deregulating markets and carriers operating next-generation networks may also mean that any revenue-assurance practices that do exist are in their infancy.
www.azuresolutions.com