i3 micro technology, a provider of voice over IP (VoIP) and IP-TV products, and PacketFront, a supplier of open access FTTH technology and next generation broadband aggregation, have announced a strategic partnership that will provide operators with a solution to reduce the escalating costs of supporting  triple play services. The solution, which harnesses i3's capabilities to provide customer premise equipment (CPE) for triple play services, will reduce implementation and operational costs for operators and increase customer service efficiency. i3 will license and integrate the PFDP ( PacketFront Device Protocol) in i3's Vood IP Residential Gateways, enabling traffic related conditions on the Vood CPE to be easily and remotely monitored. Vood products already support self-provisioning and remote configuration, and by now implementing PFDP operators can do more to determine, analyse and resolve most helpdesk and support issues over the phone, thereby eliminating the need to send support staff to the customer premises. The comprehensive diagnostic capabilities of the PacketFront Help Desk Management Tool (HMT) will facilitate customer support for operators by enabling status reports of any CPE to be instantly available at the click of a button. Customer support personnel can quickly search and find any subscriber on the network, instantly gain access to CPE ports and link status, and graphically view packet flows, drops, errors, link status, duplex relation and Ethernet speed.
www.i3micro.com
www.packetfront.com