10 August, 2004: Latin America's largest telecommunications operator TELMEX has chosen Telcordia Technologies Force to help with the evolving work centre and workforce operation needs. Telcordia Force is part of Telcordia's Elementive approach, a new generation of open, flexible, and configurable software products that help customers to easily integrate components in their current Operations Support System (OSS) infrastructure, thus maximising existing assets to improve quality of service.

In the first quarter of 2004, TELMEX saw a 9.1% growth in the number of lines in service to a total of 16.1 million lines. To help keep pace with this growth and to handle the existing service order volumes, as well as the growing demand for phone service, Telcordia Force was selected as the flexible, integrated workforce management system that will contribute to meet market demands for availability and quality of service.

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