Globally, telecom operators are losing a staggering US$170bn through fraud and other revenue leakage. This represents 11.6% of their turnover, up from 10.7% in 2005. The information comes from research carried out by Azure Solutions in conjunction with telecoms analysts Analysys. The report, “Operator Attitudes to Revenue Assurance 2005”, surveyed over 100 operators from different regions of the world. The report concludes that the major sources of revenue continue to be fraud, credit management, least-cost-routing errors, interconnect/partner-payment errors and poor processes and management. Apparently fraudulent activity has risen since last year and is the single largest source of revenue leakage, representing 2.7% of the total. Fixed line operators continue to lose less than their mobile counterparts and there are strong regional differences. Operators in North and Latin America, the Middle East and Africa suffer from more revenue leakage than the global average. Over 60% of respondents to the survey believed revenue assurance to be more important than ever before. Copies of the report are free to operators. To receive a copy go to:
www.azuresolutions.com/survey05