Openreach - the new part of BT created to deliver installation and maintenance services on behalf of Britain's telephone and internet service providers - is now open for business. An extensive national poster and press advertising campaign will today mark the launch of the organisation, and with 3.5mn customer visits every year across the length and breadth of Britain, 25,000 engineers and 22,000 vans, Openreach is set to become a household name. Containing almost all of BT's field force of engineers, Openreach has been created to install, provide and maintain ‘the first mile’ of connections, fibres and wiring which link millions of homes and businesses in Britain to their communications providers' networks via local BT exchanges. Openreach was created as a result of the new regulatory framework agreed with Ofcom.
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