Keynote Voice Perspective is a monitoring service which helps enterprises and service providers measure and improve the voice quality delivered to end users using Voice over IP (VoIP), regardless of the underlying carrier technology, i.e., Internet phone calls made to traditional phones, wireless phones and other Internet phones (an important distinction, as most VoIP calls today travel over hybrid networks). The proprietary technology for Voice Perspective was developed last year when Keynote conducted two studies of VoIP quality and addressed the need to monitor the quality of voice calls from the end user perspective across IP data networks. Voice Perspective is the only monitoring service that measures the complete voice path as it travels to and from end users through adapters, access networks, core networks, IP-PSTN gateways and IP-PSTN networks. The service allows providers to measure call quality between two end points regardless of whether the calls are VoIP to VoIP or hybrid calls, e.g., VoIP calls passing through PSTN, the traditional switched telephone network. Voice Perspective helps voice providers and enterprise customers maintain service leadership, understand their performance relative to the competition and to focus on the customer experience by measuring voice quality as closely as possible to the actual end user. By monitoring voice quality from end to end, subscribers to the service will gain insights to fine tune their network infrastructure, reduce outages and improve call quality.
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