Vodat Solutions has partnered with CosmoCom, a developer of next generation contact centre software, to deliver a 'pay-as-you-go', fully-hosted contact centre service ideally suited to the SME market. Underpinned by CosmoCom's 'CosmoCall Universe' application, Vodat Solutions' Collabor8 offers the functionality of a high ticket solution, without the associated capital investment and resources. Using the latest IP technology, Vodat's Collabor8 includes the features expected in today's major corporate contact centres at a fraction of the cost, all on a single, secure platform hosted by Vodat with integration to legacy telephony. Collabor8 includes ACD, predictive dialling, call recording, VoIP, real-time and historical reporting while supporting multi-channel communications such as voice, email, video, SMS and web, enabling organisations to enhance customer service, increase agent productivity and reduce operational costs. Collabor8 allows businesses to seamlessly manage and utilise agents in multiple locations - such as home workers - therefore creating a 'virtual contact centre'. Highly flexible, additional agents can be added quickly and easily during busy periods.
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