Carriers who approach IT and network transformation through discrete IT and network services sourcing may not achieve desired results and could be putting their valuable investments - and shareholder interests – at risk, according to Indian services specialist HCL Technologies. Director of HCL's telecom business, Bhawani Shankar, questions most carriers' propensity to buy specific IT and network-related services without relating it to a larger business context and the goals of their next generation business and network transformation plans.

"In our experience, carriers' IT services buying has not shown focus and uniform rigour across the business network, the back office and customer-facing operations," said Shankar. "This leads to disconnected buying of services, duplication of effort and overlapping investments - an altogether inefficient approach to transformation. The streamlining of the carrier business across the network, the back office and customer-facing operations needs to be a concurrent, holistic exercise, but in reality, carriers are typically very tactical and disjointed in their IT services sourcing."

Achieving a transformation demands a concerted and strategic approach that, on the one hand, gives consistency and continuity; on the other hand, it should also provide transparency that will enable managers to determine the linkages between what they are buying and defined business goals.  HCL's current thought leadership is focused around creating such a continuum, through a Managed Lifecycle Services Framework which represents a quantum leap in the quest for higher operational efficiencies.
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