Oceans Connect (United Kingdom) Limited - a London-based company that delivers outsourced services for leading UK blue-chip companies from its contact  centres in India - has enhanced call quality, cut costs, improved service uptime and introduced new customer contact channels using Aspect EnsemblePro software from its Unified IP product line. Oceans Connect uses the unified capabilities of the Aspect EnsemblePro solution to answer, prioritise, route and report on all inbound and outbound customer calls for its clients. The company handles over half a million calls per month and processes product orders worth hundreds of millions of pounds each year. Oceans spect EnsemblePro servers are co-located with all of the company's other technical resources at two data centres in the UK.
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