Telcos keen to provide their consumer and SME customers with a single bill for multi-play services can now distinguish themselves from their competition with Ryder Systems' 'Dynamic Reporting' solution. 'Dynamic Reports', the eBill with an interactive usage analysis report delivered by secure email, has been updated to consolidate converged services from a service provider into a single source. This means operators only require one bill production process and customers have the convenience of a single bill for fixed-line, mobile, cable and broadband, if received from the same supplier. At present, operators' ‘single supplier’ aim of providing multi-play services and improving customer convenience is let down by its billing process. Separate bills are created for each of the different services offered, maintaining an inefficient and expensive process, as well as causing confusion and frustration for the customer.

The new enhanced 'Dynamic Reports' from Ryder Systems resolves the problem by providing a single, secure email which contains an electronic bill with usage analysis. Featuring a complete breakdown of relevant costs in the form of statistics, interactive graphs and charts, 'Dynamic Reports' allows users to ‘drill down’ to individual itemised line, including services that are now available through multi-play. Delivered direct to the customer's inbox, 'Dynamic Reports' makes electronic bills convenient by removing the hassle of having to remember a website address, username and password. Customers can also update their contact details without contacting the Telco, helping to automate the management of subscriber details. The telco benefits from the significant cost advantages of replacing paper bills and consolidating bill production.

By providing transparent billing information, 'Dynamic Reports' reduces the number of billing queries and the cost associated in resolving these, whilst giving customers a greater brand experience. Telcos will further profit from the improved marketing opportunities offered by 'Dynamic Reports'. Advertising banners, presented within the solution, provide clear cross and up-sell opportunities, with hyperlinks back to the Telco website. This is a unique and cost-effective route to market direct to customers which will help increase positive response rates and avoid annoying customers with indiscriminate spam.
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