BT has made communications history with the transfer of the first customer lines to its 21st Century Network (21CN), the world's most advanced next generation network. As planned, BT has started to move customers in the village of Wick, near Cardiff, to the next generation infrastructure. The upgrade, which took place without the need for an engineer visit, new telephone, or a new telephone number, is part of the first phase of the national roll-out of 21CN. The migration of the first customers to 21CN is a landmark event in BT's next generation network programme. To reach this important milestone BT has re-built around ten per cent of the UK's core national communications infrastructure, installed 21CN equipment at over 100 sites across the UK, and laid more than 2,300 kilometres of new fibre optic cable in South Wales. BT has also invested more than 1,500 man years in developing new IT systems to support the new network. Reaching this major milestone has also been the result of pan-industry collaboration through Consult21, a forum which provides a regular open platform for all communications providers to understand and influence BT's plans for 21CN. This includes the details of the roll-out programme, as it affects hundreds of communications providers across the UK. Following the first phase of customer migrations in Wick, customers in Cardiff, Bridgend and the Pontypridd area will be the next to have their voice and broadband services transferred to 21CN. By the end of summer 2007, around 350,000 customer lines in South Wales are expected to have been migrated to the new infrastructure.
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