|
CTI extends partnership with Redwood |
|
|
|
Tuesday, 10 July 2007 |
CTI Group, a leading provider of interactive communication management solutions, has announced an extension of its partnership with Redwood Telecommunications; the
London based broadband telecommunications company. The new deal will enable Redwood to immediately make CTI's SmartRecord Voice Recording solutions available to its expanding customer base. Following its success in selling CTI Group's Proteus suite of call management software over the past six years, Redwood has extended its CTI suite offering by taking on SmartRecord, a feature rich, cost effective voice recording solution compatible with both traditional PBX and IP based telephony systems. The telecommunications company has already generated a number of sales of the software including a leading national health insurance company and online insurance and finance broker. SmartRecord is typically used by businesses to fulfil regulatory compliance, aid staff training, to effectively resolve disputes or to monitor employee telephony performance. With call access and playback via a secure web interface, it is part of a new generation of hybrid voice recording systems capable of integrating with both TDM and IP telephony systems.
www.ctigroup.com
www.redwoodtele.com |
