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France Telecom selects Telcordia for service quality analysis |
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Tuesday, 09 October 2007 |
With more than 100 million mobile customers throughout
Europe, the France Telecom Group operates in some of the world's most competitive markets. To increase revenue, reduce churn and maintain its competitive edge, France Telecom has selected Telcordia Technologies as its preferred vendor for service quality analysis. Orange
UK is the first France Telecom property to deploy Telcordia which analyses disparate network and operational data to present a consolidated view of service degradations and their impact on customers. This capability will help Orange
UK improve customer satisfaction by continually monitoring user experiences and taking pre-emptive action to correct problems before they become noticeable to customers.
www.telcordia.com
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