Cable&Wireless Europe, Asia & US (EAU) has signed a new six-year contract with Aviva, the world’s fifth largest insurance group, worth c.£300 million. The contract will see Cable&Wireless providing a full communications suite –72 separate services, including voice telephony, data, local and wide area networks (IP-VPN and MPLS) and, international services – to Aviva’s 35,000 staff based in the UK and India . The contract successfully expands Cable&Wireless’ long-standing relationship with Aviva, where it has been preferred telecoms supplier for 12-years, to include a range of innovative new services. Cable&Wireless will continue to manage Aviva’s existing communications infrastructure as well as introducing services such as IP telephony and IP contact centre services, managed Blackberry services and advanced speech recognition technology across Aviva sites in the UK .  In total, the network will comprise more than 1000 sites, with 57,000 individual telephone points and 74,000 data points. Aviva will also further utilise Cable&Wireless’ well-established infrastructure and experience in India under the contract. Cable&Wireless will continue to manage 6000 call centre seats in India , including providing on site support staff.
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