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Jacada signs contract with Kabel Deutschland |
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Thursday, 02 October 2008 |
Jacada has signed an agreement with a new customer, Kabel Deutschland GmbH, the leading cable network operator and Triple Play provider in
Germany serving up to nine million households in 13 German federal states. The company offers digital programme packages, pay-per-view services, broadband Internet access and telephony via TV cable, making Kabel Deutschland
Germany's biggest provider of Triple Play services. The company selected the Jacada solution to increase the efficiency and effectiveness of the sales and customer service centre. Currently, the 1000 agents in the centre must navigate several very cumbersome, business systems in order to complete customer calls. The Jacada unified service desktop will bridge together those existing systems, simplifying and automating key call processes, effectively extending the life of these systems and allowing the company to avoid costly replacements. In addition, the Jacada solution will automate priority call processes in order to enable the customer service agents to effectively ups-ell and cross-sell other triple play services, such as telephony and broadband Internet services, to existing cable customers.
www.jacada.com |
