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Cincinnati Bell and Convergys sign contract extension |
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Friday, 09 July 2004 |
7 July, 2004:
Convergys Corporation has announced that it has extended its
outsourcing agreement with Cincinnati Bell Inc, a Cincinnati-based
local exchange and wireless services provider. As part of the contract
extension, Convergys will continue to provide professional consulting
and data processing services to Cincinnati Bell. Additionally,
Cincinnati Bell has agreed to deploy Infinys, Convergys' modular and
convergent business support system (BSS) software.
"We
are pleased to extend our agreement with Convergys, especially given
our common heritage and strong working relationship for nearly two
decades," said Chip Burke, vice president of Information Technology for
Cincinnati Bell. "A key addition to the extension of this agreement is
Cincinnati Bell's deployment of Infinys, Convergys' new BSS software
for convergent services providers. Infinys software, with its
underlying component-based architecture, will provide the flexibility
we need to optimize our ordering and billing environment, while
allowing us to serve our customers better through the creation, launch,
and activation of new products and bundled offerings quickly and
efficiently."
"We've
enjoyed a very special working relationship with Cincinnati Bell that
has enabled us to continually support Cincinnati Bell customers with
leading billing and customer care solutions," said Bill Opet, president
of Convergys' Cable, Broadband, and Wireline Solutions Group. "Now, we
continue that tradition through this agreement with the deployment of
Infinys software for Cincinnati Bell, which will strengthen its billing
and care options with the flexibility to encourage customer retention
while reducing operating costs and consolidating redundant systems into
a single BSS footprint. This solution for Cincinnati Bell will
demonstrate the practical value of Infinys to the independent telephone
company community, and we are excited to work with Cincinnati Bell on
this deployment."
Only
Infinys software drives true convergence while enabling operators to
evolve their BSS environments with minimal risk. Built on a modular
architecture, Infinys software provides unsurpassed flexibility,
investment protection, and support. With Infinys, Convergys clients -
ranging from mobile to wireline to cable and satellite service
providers - have the capability for rapid market innovation via their
bundling of convergent voice, video, and data content for their
residential and business customers. Additionally, the wide acceptance
of Infinys as the billing software of choice for several major
communications companies helped Convergys to win the "Best Overall
Company" award at Telestrategies' Billing World 2004.
www.convergys.com
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